Our
Pledge
Shipping Information
Return Policy
Damaged Shipments
Payment Options
Sales Tax
Information Privacy
Our
Pledge
To
deliver a high quality bookmark matched with high quality customer service. Our
goal is to see you happy with our products and to serve you for many years to
come. We welcome your comments.
Shipping
information
PO
Box, APO, Alaska, Hawaii and Canada are shipped via USPS (US Postal Service),
all other shipments are normally shipped via UPS (United Postal Service) or USPS
as appropriate.
You should receive your order in 5 to 7 days from shipment date.
All orders of stocked items are shipped within 7-10 business days of receipt of
order. Express orders are available at an additional cost upon request.
Orders are generally shipped quickerly, however, since some of our products
are custom made to order, we may require additional time to produce
the quality product demanded. If there is an unusual delay in filling
an order we will notify you by email.
Return
Policy
Any
claims for damages or discrepancies must be submitted to Dog Days USA within five
(5) business days of receiving your order. You must notify Dog Days USA by email
or by phone.
If
you have any questions about returning merchandise, please email us at bmw@dog-daysUSA.com
or call us at 830-217-4621
Damaged Shipments
We
carefully pack every order to make sure that it arrives to you undamaged and we
have had excellent success in safe deliveries. In the event that your shipment
arrives damaged, please follow the steps below:
1.
Do NOT ship the package back to us.
2. Keep all packaging (including the damaged merchandise) in its original carton
for at least 7 business days, since UPS may wish to inspect the package.
3. Contact Us. We will contact UPS and ship out a replacement item as soon as
possible.
4. UPS will contact you to confirm and decide what they want to do with the package.
5. UPS will either contact you or us and advise on what procedure to follow.
PAYMENT OPTIONS
Credit
Cards
We
accept VISA, MASTERCARD and DISCOVER. Please be sure to provide the correct billing
address (where your credit card company sends you your monthly statement) or the
order will not go through.
The
charge on your card will appear as Dog Days USA
Checks
or Money Orders
To
pay with Check or Money Order, while you are on the Order Form, please select
Check/Money Order as the option for the Method of Payment. Print out your completed
order with your Order Number and mail it to:
Dog
Days USA
3330 Charleston
Cibolo, TX 78108
Make check payable to: Dog Days USA
Your
order will be processed as soon as your check clears. Please do not send cash
Sales
Tax
All
orders shipped in the state of Texas are subject to 8.25% sales tax
Information
Security Policy
Your privacy is a primary concern to us at Dog Days USA Our goal
in expanding and clarifying our policy on the collection and use of
customer information is to ensure a high level of security and confidentiality.
When you provide your personal information to Dog Days USA, (such
as your name, address, phone number, company name, etc.) that information
will NOT be sold, distributed, used, or given to any other company or
individual for use in marketing or solicitation. We will maintain the
confidentiality of your personal information and it will be used only
to support your customer relationship with Dog Days USA.
Additionally, any information gathered via a "cookie", will
not be shown, sold, distributed, used, or given to any other company
or individual for their use. The cookies which we employ are used to
gather browser and access statistical information only and is kept strictly
confidential. If you have any questions regarding our policy, please
e-mail us.
At Dog Days USA our Order Form utilizes SSL encryption technology
to protect the transmission of your ordering information over the Internet.
Dog
Days USA
3330 Charleston Ln.
Cibolo, TX 78108-2000
Phone:
830-214-6547
Fax: 210-227-0281
Email: bmw@dog-daysUSA.com
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